Our approach is to automate where appropriate while maintaining human control for situations that require judgement, approval, sensitive handling or exception management.
6. No Guaranteed Results
We do not guarantee a particular level of revenue, conversion, response rate, cost saving, business growth or other commercial result unless expressly stated in a separate written agreement.
Results can depend on factors outside our control, including client processes, lead quality, customer behaviour, third-party systems, integrations, market conditions, staff actions and data quality.
7. Third-Party Platforms
Our services may integrate with or depend on third-party software, platforms, APIs, communications providers or other technology services.
We do not control those third-party services.
Their availability, pricing, functionality, policies or technical behaviour may change independently of MuthoOps AI.
Where such changes affect a client system, further configuration, maintenance or replacement work may be required.
8. Client Responsibilities
Where services are provided, clients may be responsible for:
providing accurate information
providing appropriate system access or permissions
reviewing implementation requirements
obtaining any internal approvals required
ensuring that their use of systems complies with laws and industry requirements that apply to their business
notifying us of relevant changes to their processes or software
maintaining appropriate human oversight where necessary
Clients should not send passwords through ordinary website forms or unsecured messages.
9. Intellectual Property
Unless otherwise agreed in writing, website content, branding, written materials, designs, methodologies and other materials created by MuthoOps AI remain protected by applicable intellectual property rights.
Ownership and licensing arrangements for systems or deliverables created specifically for a client should be set out in the relevant client agreement or statement of work.
10. Acceptable Use
You must not use this website or our services to:
engage in unlawful activity
attempt unauthorised access to systems or information
introduce malicious software
interfere with website security or operation
misuse automated systems
submit knowingly false or fraudulent information
11. Confidential Information
During discussions or service delivery, either party may receive confidential business or technical information.
Confidential information should be handled appropriately and should not be disclosed to unauthorised third parties except where required for service delivery, with permission or where legally required.
More detailed confidentiality obligations may be included in a client agreement.
12. Limitation of Website Responsibility
We aim to keep website information accurate and available but cannot guarantee that the website will always be uninterrupted, error-free or completely up to date.
To the extent permitted by applicable law, MuthoOps AI is not responsible for losses arising solely from reliance on general website information or from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where doing so would not be permitted by applicable law.
13. Privacy
Personal information submitted through this website is handled in accordance with the Privacy Policy.
Visitors should review the Privacy Policy for further information about how personal information may be collected and processed.
14. Changes to These Terms
We may update these Terms & Conditions to reflect changes to the website, services, technology or applicable requirements.
The latest version will be published on this page together with the date of the most recent update.
15. Client Agreements
These website Terms & Conditions do not replace a separate client services agreement.
Where MuthoOps AI provides paid implementation, managed services or other professional services, the applicable proposal, statement of work or client agreement may contain additional terms concerning fees and payment, project scope, deliverables, implementation, intellectual property, data processing, confidentiality, support and maintenance, termination and liability.
If there is a conflict between these website Terms and a signed client agreement, the relevant client agreement should govern the services covered by that agreement.